Boxes and Packing Materials
Boxes and packing materials are charged as used. If you are packed up and ready to go, you will not incur the additional expense. In the event an item, such as a glass or marble table top or glass doors, requires a cardboard crate, the foreman will advise you of the cost and the crate will be made on the spot. Unless a special crate has been maid prior to the job.
please advice: for the safety of your goods Rhino Moving will not accept any goods in paper or plastic bags; all loose items, including televisions, electronics, lamps, pictures and mirrors must be boxed for safety and will not be carried loose.

Additional Services
It is very important for your project manager to know about any factors that may impede the delivery, including narrow/dirt/poorly paved roads, and bridges, any factor that would prevent a tractor trailer from pulling up in front of the destination. Also, long carries (over 75 feet from the point where the truck may park and the door to the destination), long carries in the freight entrance of the building (from the door to the elevator) or difficult delivery conditions. Certain conditions that require additional labor or a “shuttle truck” (a smaller vehicle required to shuttle the goods from the tractor trailer to the destination if a tractor trailer cannot make the delivery) will increase the cost of the move. Please bring any concerns and information to the attention of your project manager.

Insurance/Valuation
Although the very best care will be taken when handling your belongings, accidental damage is sometimes inevitable given the nature of this business. For long distance moves, the minimum valuation provided by the mover at no cost to the shipper is $.60 cents per pound per article. This means the shipper (customer), regardless of the actual value, declares a maximum value of the goods $.60 cents per pound per article, pays nothing, and in the event of a loss, will recover a maximum of $.60 per pound based on the weight of the lost or damaged item.

For extra insurance please go to our insurance page.

Forms of Payment
A deposit of 20% require to book you job, which goes towards your move. A minimum payment of 50% of the remaining cost is required upon pickup; the balance is due upon delivery. We accept cash, money orders, Visa, Master card, Discover and American Express upon pickup. Credit cards are not accepted upon delivery (cash, money orders, traveler’s checks only); if you would like to pay for the entire move by credit card, the entire amount must be paid upon pickup. When paying with a credit card, the card and cardholder must be present.